Pros
Home office, no commute, paid full-time training.
Cons
Barely above minimum-wage pay, and the company also seems to value negative behavioral reinforcement towards employees (rather than positive), cynicism, and self-serving ideals. They are very much for-profit rather than people driven, despite their "treat the customer like a friend," customer-centric processes. There was a lot of behind-the-scenes customer bashing by the management that was disturbing to me at the forefront. In training, frequent loss-of-job threats involving late completion of training materials were sent out globally, regardless if they were applicable or not. The training process itself was based on a "survival of the fittest" premise , and there was little mercy for the fallen.