Could be a MUCH better experience... - Customer Service Assurant Employee Review

1.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

They pay for licensing, they have extensive training (in some departments) and they have a general work/life balance. Posting out for other internal opportunities is encouraged.

Cons

Micro Management. Director Level manages "at arms length" and NEVER tries to get to know the clunky job functions and what it takes to actually implement initiatives. Other people can make mistake after mistake after mistake and the ones that pay the price are the people that have to clean up THEIR MESS. If in sales, the sales compensation document you sign isn't worth the paper it's written on. Assurant is obsessed with the "carrot and stick" method of sales management. The goals, while barely achievable, if achieved will be changed at the last minute and you WILL NOT be paid, because the terms of the agreement are changed at the last minute. There they go, pulling up the stick so you can't actually have the carrot. Silly wabbit.

Explore other reviews about Assurant

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to work for.

Cons

Pay can sometimes be lower than market average

2.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work across all lines of business allows for a flexible work environment

Cons

There is almost no opportunity for growth. The company laid off quite a few employees recently as part of a planned reduction in force while also reporting its highest quarterly earnings. There's no loyalty to tenured employees.

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