if you feel good in a kindergarten of adults where your are paid peanuts, this is the place to be - Customer Care Booking.com Employee Review

1.0
Apr 28, 2012
Recommend
CEO approval
Business Outlook

Pros

9 to 5 job so no extra work at home. International working environment

Cons

Unrealistic targets, bad working conditions (lack of oxygen in the office, bad canteen food, for which you are obliged to pay for). Management absolute beginners club, posh look a-likes with a power trip. They will only say hello when they feel like and they will treat you without respect. Applying for another position within the company is not possible, HR does not respond to your applications and they turn you down with the same template emails. Very low salary, bonus incentive is based on surrealistic targets, holiday requests are almost always denied or never answered. The office equipment is badly set up (common technical errors). You hear your colleagues complaining the whole time. Expensive company parties with food and music you will be sick from. Whatever is the problem, the finger is always pointed at you. Negative and unhelpful management. This makes everything very stressful which adds to the stress you already have. You feel like just coming in and being present without your mind being there. You feel sick if you think of work on your days off.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

avatar
Booking.com Response
22h
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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