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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Good and Bad Things - Customer Service Executive Booking.com Employee Review

      4.0
      Dec 27, 2017
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Lots of perks: (free lunch, fruits , coffee), 1000 eur credit/year to spend in booking.com (30% per trip), monthly parties, free training - People from everywhere in the world (not all interesting do) - Learn a lot if you want to - Great company culture

      Cons

      - A lot of people coming in and out - Not much time to know your peers at work

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

      avatar
      Booking.com Response
      19h
      Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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