Turn down - Customer Service Guest Specialist Booking.com Employee Review

2.0
Jan 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Great environment, fun people to work with, they really tried to make bearable the unbearable, the routine of the customer service. Good benefits and programs.....till they lasted, read on...

Cons

But closing one of the offices in Berlin caused 350 employees to lose their jobs without any performance reasons. Without offering relocation or other support. So the whole atmosphere is destroyed, motivation under 0, most of the people are looking for new opportunities. Sad story, could have been managed a lot better.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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