Androids selling cars - Customer Service Booking.com Employee Review

1.0
Feb 17, 2020
Recommend
CEO approval
Business Outlook

Pros

• Smoking area • Breaks (approved by Spanish Agreement, so it's not an advantage but a right) • 300€ card yearly (if they don't change their mind next years) • If you are performing properly you will get candies and chips from Senior Managers

Cons

• Lack of knowledge from Managers/Senior Managers that makes your work harder • Power-abusive and sometimes passive-aggressive behaviour from the Senior Management • They don't apply the Spanish Agreement still • They dismiss you for being sick (their motto might be "or we all have flu or none!") • If you apply on promotion is better to have a CLOSE PERSONAL relationship with the interviewer. • Overtime firstly wasn't paid according the Spanish Agreement • Discrimination if you speak more than TWO languages. You will get the bonus for speaking a foreign language, but English monolinguals as well • Monotonous work

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

avatar
Booking.com Response
1d
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
See reviews by: Helpful|Rating|Date|All