Very bad management - Customer Service Berlin Booking.com Employee Review

2.0
Jun 19, 2020
Recommend
CEO approval
Business Outlook

Pros

International environment Great colleagues Benefits are good Work life balance is good additional vacation days

Cons

In the beginning Booking.com has been a very nice working place. It used to be a company with great values where everyone felt welcome and where there was an open culture where feedback was appreciated and a flat hierarchy. However since the last years the Berlin department is being managed by a group of people that are not capable of managing such a big department. There is a culture of fear, only the ones who are don’t speak up and say yes are being respected and promoted. There is no appreciation from management for hard work, they constantly hide behind the German labour law. Hr department has fallen apart and every 6 months.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
5d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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