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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      A casual business culture with good benefits and opportunities for advancement. - Customer Service Executive Booking.com Employee Review

      4.0
      Jan 11, 2014
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

      Cons

      Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2d
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 4, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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