Booking.com

Part of Booking Holdings

Booking.com reviews

Ok-ish if you don't have passion or aren't ambitious - Team Lead Customer Service Booking.com Employee Review

2.0

Feb 21, 2021

Team lead customer service

Recommend

CEO approval

Business Outlook

Pros

Competitive salary Relatively easy job Performance based on company values and behaviors

Cons

Dealing with passive people who are 'stuck' Unmotivated managers driven by lack of career opportunities Site led by a manager who's greatest strengths are: Lacking leadership skills and charisma Ability to create a fear culture Promoting managers who will obey English level of a 5 year old

Explore other reviews about Booking.com

5.0

May 30, 2026

Booker

Recommend

CEO approval

Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

Booking.com Response

Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team

3.0

Jun 4, 2026

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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Booking.com reviews Booking.com Team Lead Customer Service reviews Booking.com review

Booking.com

Ok-ish if you don't have passion or aren't ambitious - Team Lead Customer Service Booking.com Employee Review

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