Do yourselves a favour and do not work for this company! - Customer Service Agent Booking.com Employee Review

1.0
Oct 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Only thing that was good was the decent salary. But no salary can really make up for a bad job.

Cons

- Team leads will stab you in the back any chance they get to make themselves look good to management. They actually have no skills in managing teams at all and are not interested in helping you succeed. - The communication between management and employees and from your team lead were all very mixed information and unclear and confusing. - where there were cases that needed to be escalated, there was minimal assistance from seniors, who were only reachable by phone and were uninterested also in helping when the time came. - Very hard to book holiday with this company, always having scheduling issues because so many are taking sick days all the time. - For my personal development I had 3 different people handling my personal development, giving no continuity as every person told me totally conflicting things thus very confusing what I should be doing to improve.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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