customer and accommodation service - Customer Service Executive Booking.com Employee Review

3.0
Apr 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Great people, beautiful office. Travel opportunity at least ones a year. Diversity, friendliness, easy to reach out to management. Love the job overall. Decent pay and great gifts.

Cons

Growing way too fast, which leads to the heavier work load. Unclear bonus system. There was intense training in the beginning, but not much attention is paid to the long term employees, feels that there is no room for development. Change of a position - if lucky, cause there are not many openings in my office - means change of a schedule to the night hours. This is a problem for employees with families. About same pay for everyone but not same workload.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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