Awful - Senior Guest Service Agent Booking.com Employee Review

1.0
Jan 4, 2023
Recommend
CEO approval
Business Outlook

Pros

SOME okay people. Office was somewhat nice.

Cons

Where to start? Clueless management, treated like numbers rather than people. Even worse now that all customer service is outsourced, so people are treated even more like cattle and less like people.

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Booking.com Response
3y
We appreciate you taking the time to share your perspective – it is a valuable opportunity for us to learn. It is unfortunate to hear that your experience was not up to our standards, as we aim to offer our employees an open and supportive culture. In a period of growth and change, we’re doing our best to provide our Management team with the right tools for continuous improvement. The positive experience of our customers, partners and employees is at the center of our focus, therefore your feedback is important to us. The Booking.com Team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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