If they could do more they would - Customer Service Representative (CSR) Booking.com Employee Review

Hi, thank you for taking the time to leave us a review, and share your experience at Booking.com. It’s great to hear your positive words about the company, and we thank you for that. Your concerns about management are taken very seriously, and we want to let you know that we have clear policy on favoritism and strict policy on internal promotion in our code of conduct. Misconduct of these policies are not tolerated and will have consequences. We are actively taking steps to make changes that will ensure everyone is always assessed fairly and consistently, as we want all our employees to enjoy the same opportunities for growth and development. Thank you for sharing your feedback on this. The Booking.com team