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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Unprofessional management / hire and fire atmosphere. - Customer Service Representative Booking.com Employee Review

      3.0
      Oct 4, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice colleagues and office with a nice canteen.

      Cons

      Treated like a number, no communication from management, very immature team leaders. Hire and fire atmosphere. Let go one day before end of probation with no warnings. Definite red flag in company culture.

      avatar
      Booking.com Response
      2y
      Thank you for sharing this with us, we appreciate your feedback. It’s unfortunate to hear that your Booking.com experience has not been up to our standards. Our people mean a lot to us. We’re doing our best to provide our management team with the right tools to improve the experience of our employees. We wish you all the best in your future career endeavors. The Booking.com team

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      4.0
      Jul 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

      Cons

      Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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