Micro management and perks dust - Customer Specialist Booking.com Employee Review

1.0
Sep 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Looking back, can't name any.

Cons

- Micro management (so kind to give you 59 seconds grace period, but if you are late for 1 minute, you are in trouble) - No human attitude, everything you speak within the company is according to corporate scenarios or you are out. It is just a constant role play with your direct manager.

avatar
Booking.com Response
1y
Thank you for sharing your experience here with us. It is obvious that it has not been a good one, to say the least. We are sorry to hear about your experience with the management team. Please know that your experience does not reflect the value of our company. If you feel the need to report any issues, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The reports are investigated thoroughly, as it is important for us to create a better working environment for all our employees. The hotline is available to former employees as well. We wish you all the best with your next career move. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

avatar
Booking.com Response
1d
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
See reviews by: Helpful|Rating|Date|All