Pros
I've spent the better part of two decades in Retail Wireless (mostly Management). I've worked on the Corporate side, for Indirects and for National Retailers. There is no better company to work for in Wireless. Period. Here's why- Management genuinely cares about you and your opinion- They go out of their way to make sure you're taken care of. Training isn't an afterthought- You're taught how to be a professional salesperson. I haven't seen anyone fail for not getting the attention they need to be successful. The pay structure is far away the best in Wireless- Many top sales people would double their income moving to CS. If you're a go-getter, it's truly life changing income. It's an actual career opportunity- If you're willing to bring your A-game daily you can easily make enough income to support a family in this position. But this is just the start. If you put in the effort and want to move on they will guide you down a path that doesn't suddenly dead-end. The people who make the decisions that affect your ability to earn income, your schedule and overall general well-being don't do it from an Ivory tower- Leadership is in the stores regularly. They know what it takes to be successful here and don't make decisions that negatively impact you. They're genuinely looking out for your customers best interest. Most companies say that but rarely back it up. CS always does what's best for your customers. No more losing a long term customer over a dumb policy. It's fun- If you like taking with people, solving problems and working with cutting edge technology it will never feel like a job. On top of that, it's super rewarding to hear customers thank you for helping them out.
Cons
It's not all gumdrops and lolly-pops. You have to work hard everyday. You'll often go home mentally exhausted (if you're doing it right). You're basically running your own business. Big rewards require big effort. If you're not a grinder, it's probably not the right fit for you. But if you're tired of working hard and getting no where fast, this opportunity will change your life.
