Try to get on with Verizon corporate instead - Wireless Sales Consultant Cellular Sales Employee Review

2.0
Oct 15, 2014
Recommend
CEO approval
Business Outlook

Pros

If you're at the right locations you can make very good money Decent training program Medical/Dental insurance are decent Schedules are very flexible, if you need a day off they are really good about accommodating you. Or you can just find someone to pick up your shift.

Cons

Your systems are VERY limited compared to corporate stores, so this will create LOTS of customer service issues. Their "chargeback" system, basically if one of your clients cancels their contract within 6 months and the phone isn't returned, you will have the commission you earned PLUS the cost of the phone revoked. I saw people lose anywhere between $300-$700 per month from their paychecks because of this. (in all fairness however upon being hired they do disclose this chargeback system to you) If something turns up missing, they take it out of the employees paycheck. Up front prices of phones and accessories are much higher than corporate stores, making it that much harder to close sales (typically $50-$100 higher than corporate stores). The customers in a lot of cases have to do mail in rebates to get any cost differences back, which again creates lots of unnecessary customer service issues. Floating to different locations is mandatory, sometimes having to drive 40-50 miles to work with no reimbursement for fuel. Also making it harder to see your referrals and client base. It seems like they encourage a cut throat/unethical sales environment. Nobody is really disciplined or discouraged from stealing other sales peoples sales. Lying to customers is pretty common, i've seen quite a few people sell these "open box" phones to customers without disclosing it was a returned item, just so they can make a higher commission. No vacation time. All in all it's a decent place for a young kid to start out in sales, or maybe a wife who's using this as a supplemental income. . I wouldn't recommend this place if you're the main source of income for your family, or expect this to be a long term career path.

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Cellular Sales Response
11y
This is very concerning. Please contact our Knoxville headquarters via email hr@cellularsales.com and give us specific examples of how you are encouraged to be unethical. That is not something we want practiced or taught, and goes against our core belief of hiring honest, personally responsible sales professionals.

Explore other reviews about Cellular Sales

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours and flexibility for family life

Cons

No cons at the moment

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Cellular Sales Response
1w
We love to see reviews like yours. Thank you for taking the time to share your experience and help others find a place with us.
2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I feel you can meet interesting people

Cons

* I felt that my time with the company had a negative impact on my financial well-being, as my income became less predictable than I expected. * I felt that certain aspects of the sales environment did not align with my personal values and professional philosophy. * I felt that the stress and pressure associated with the role had a negative impact on my overall well-being. * Ultimately, I felt that the position was not a good fit for my financial goals, personal values, or quality of life.

avatar
Cellular Sales Response
3w
Thank you for taking the time to share your experience with us. Feedback is always helpful. We appreciate the time you spent with us and wish you the best in your career.
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