If you work your way up within the company be prepared to always be in the bottom quartile for pay. - Operations Manager Citizens Employee Review

2.0
Dec 9, 2009
Recommend
CEO approval
Business Outlook

Pros

I had some great knowledgeable colleagues who were very customer centric to both internal and external clients. There was the ability to meet people from different areas within the bank if you were working on a project that was fully supported.

Cons

Very low pay especially if you were promoted within. I left for a public sector/ non-management position and still was able to make 20% more. Outside hires would start at significantly more pay. Senior management no longer supported projects that would help increase productivity or efficiencies only projects that would being in revenue, usually at the expense of the customers. Branch staff, originally financial professionals just beginning their careers were replaced by unprofessional cheaper personnel with backgrounds in retail. Again the customer suffered...

Explore other reviews about Citizens

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment with great management

Cons

Nothing negative to complain about

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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