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      Citizens

      Engaged Employer

      Citizens reviews

      Overall a great company to work for - Bank Branch Manager Citizens Employee Review

      3.0
      Feb 24, 2022
      Bank branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and pay and they do offer bonuses

      Cons

      The bonus structure can be hard to meet. The goals are not designed to be met. It feels like they are designed to make you fail. Overall I loved the time that I worked there but it was very stressful having goals the way we did in a time of covid where people were not coming into the bank. they also shortened our hours so it made it impossible for people to get in if they were at work during the day.

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      Citizens Response
      4y
      Thank you for sharing your thoughts. We're sorry to hear you did not completely enjoy your time with us. A lot of research goes into the setting of sales goals and the majority of our colleagues achieve those goals. If you'd like to share your concerns more, we encourage you to call Citizens’ HR Service Center at 1-866-472-8234.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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