Mixed experience - Sales Associate Coach Employee Review

4.0
Nov 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Coworkers were pleasant; we didn’t have individual commission so it wasn’t an overly competitive or stressful environment

Cons

Managers would constantly try to get me to cover others’ shifts with little to no warning, then would act disappointed if I said no. Company kept taking away extra perks for customers (such as birthday discount) with almost no warning to us on staff. Company would change policies (like an SLG or handbag purchase being a prerequisite to buy additional hangtags) without implementing them at all locations, leading to customers getting mad at SAs when we upheld the actual policy.

Explore other reviews about Coach

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

great team and staff, loved the managers and great environment to work in.

Cons

Not really any cons I enjoyed working here.

3.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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