A bad start from the beginning;disorganized stemming from senior management. - The new factory outlet Coach Employee Review

2.0
Mar 26, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits are great Considered a "prestigious" place to work Some co workers are nice to work with Pay is fair and likely above average

Cons

The managers are not on the same page. There are about two managers that people feel like they can come to. Senior management has been a detriment to the company and the entire team. Coach seems to hire from outside and not promote from within, though any promises are made. The long hours, long days, and frustration that comes with not being able to get help with an issue.

Explore other reviews about Coach

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, as well as good employee discount.

Cons

Not great pay, but atmosphere and brand could make up for it

3.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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