Good discounts, but too much work for not enough money and part time. - Sales Associate Coach Employee Review

3.0
Sep 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Get 50% off discounts and 65% off items going out of season. I had an amazing boss who made the experience bearable.

Cons

one word...ROLE PLAY. Every second of downtime you role play doing different scenarios of what customers or celebrities might say about the product and how you would sell it to positive and negative customers. You need to do about 10 steps with every customer in case of secret shopper review. If you are busy and don't do all of them you get yelled at my managers. You are also on os call all the (LIKE A NURSE) and have to call 2 hours b4 your shift to see if your working. You can never make any plans with friends/family because you don't know when you'll be working. You also have sales goals that you must meet. In my case even when there was a snowstorm adn only one customer I was somehow supposed to make that person buy enough for my entire day goals.

Explore other reviews about Coach

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Management was very receptive, open, and caring.

Cons

The pay was not great.

3.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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