20+ Years and Going Strong - Anonymous employee ComDoc Employee Review

4.0
Jun 8, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I never worked at a company for more than about two years until I landed at ComDoc. I found the culture of ownership and self development very compelling as well as management's willingness to let you try almost anything as long as you have a good game plan. Despite being acquired by Xerox/Global, converting from Ricoh products, going through numerous system changes, and transitioning to a new senior leadership team, we have retained the positive culture and great people that make it enjoyable to come into the office.

Cons

Entrepreneurial culture and encouragement to do what you think is best for the business can sometimes lead to inconsistent messages/results. Desire to meet customer needs/demands can sometimes lead to extra challenges when working to deliver what was promised.

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ComDoc Response
10y
Congratulations on your 20+ years with ComDoc and thank you for taking the time to write this review and offer your suggestions. All suggestions help us continue to strive to be "A Great Place to Work and a Great Place to be a Customer."

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People are amazing, and the flexibility to do it your way was given . Everyone is just smart enough, to provide problem solving value and services to other businesses through tech and software application. You will become a master of industries and infrastructure if you can float long enough to do any positively tractioned sales work.

Cons

No systems or workflows are integrated anymore, and all the institutional knowledge and customer care that made Comdoc a market leader has long since exited. You can work whenever you want, until the existing client billing or service problems roll in, and then you will forever toil to put out daily fires that the reps who made the commission 4 years prior - took and then left company. Everyone remaining is guilted into staying by the relationships they've built and knowledge-that when they leave those customers and friends will have to struggle harder. Everyone left is therefore just dumb enough, to not apply any of the same critical thinking skills that they use for external customers - to criticall admit how dysfunctional and disastrous the internal operations, direction, and leaders at Xerox actually are.

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