Good paying but high-pressure sales, out of touch senior mgmt - Customer Loyalty Specialist AT&T Employee Review

You ABSOLUTELY earn every penny thanks to a high-pressure SALES (yes in the RETENTION dept) environment where you are expected to be an automaton that makes no mistakes. WORST Tech dept in corporate America means you constantly have to deal with workarounds for issues they can't fix that will be a thorn in your side the whole time you work there, frequently causing you to lose the few sales opportunities you get. Constant emails from CEO stating how profitable the company is, yet more is taken away from the people who actually earn that money, including shrinking bonus checks. Highly luck-based sales opportunity as some employees get a large amount of sales calls from the actual sales queue while others get literally none. Speculative observation-I was told that during my hiring class people with certain immutable characteristics were paid higher than those with the less-desirable immutable characteristics, which I unfortunately can't corroborate due to no other employees being left from when I was hired. Some managers are good, but most are corporate yes-men that are beat down by upper management, whom are sadly completely out of touch with the reality of working for their own Corporation. Loyalty is the most highly scrutinized dept in all of AT&T, yet we are CONSTANTLY fixing the unethical actions of store, door-2-door, in home, and other phone sales depts with little to no solutions provided to us, all the while senior management KNOWS this is happening and does NOTHING to stop it, they just hide behind the AT&T Code Of Business Conduct promise, but silently allow sales managers to train their employees to rip off our customers, you would tremble at how frequently I see the elderly and infirm so deeply ripped off and taken advantage of by "the nicest salesperson they ever met".