Pros
If you have no skills, and want to get some help desk experience for a very short amount of time - it’s ok. I wasn’t on the help desk teams, but was exposed to how they operate. The pay is NOT good, the morale is TERRIBLE, and other than they will take anyone - no good reason at all to work there.
Cons
The management is ridiculous. I have never seen more incompetent people in my life running the key pieces of the organization. Full of cliques, full of incompetence. Forget respect, the management teams consist of people who obviously could not get a job anywhere else and it shows. You have to be "in" to get any sort of promotion, and if you think you will be rewarded for working hard - forget it. More than likely you will be penalized for doing a good job. Worst management I have EVER seen in my decades long career.