CompuCom Reviews | Glassdoor

CompuCom Reviews

Updated September 15, 2017
1,359 reviews

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2.7
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CompuCom Chief Executive Officer Dan Stone
Dan Stone
149 Ratings

1,359 Employee Reviews

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Pros
Cons
  • Raises are very hard to come by, no raises for years (in 141 reviews)

  • No annual performance or cost of living increases (in 38 reviews)

More Pros and Cons

  1. "Corporate Offices - Charlotte"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Charlotte, NC
    Current Employee - Director in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CompuCom full-time (Less than a year)

    Pros

    I work in the corporate offices in the Charlotte, NC area, alongside many of the C-Level executives. Compucom is undergoing a transformation as we move into the digital era and assist our customers in doing the same. There is a real effort underway to help all CompuCom employees understand the true importance of their jobs and how our work impacts our customers. There is a strong focus on innovation and bringing real value to our customers, which are some of the longest relationships in the industry at 15 years. We are leaders in our market and CompuCom is defining best practices in workforce enablement.

    Cons

    There is a fair amount of change as we undergo a transformation. We haven't done a good job of communicating strategy to all employees, and as a result you get field technicians that are quite removed from the overall strategy of the company and may get caught up local politics.

    Advice to Management

    You have periodic 'managers meetings' but it's important for all CompuCom employees to hear from senior leadership - open the channel of communications wider.


  2. "Progressing fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CompuCom full-time (More than a year)

    Pros

    Positive, collegial culture. IT outsourcing and transformation is a very good space to be in. Leadership has the right plans and strategy in place and is turning the ship.

    Cons

    Company has to step up to new challenges in IT - not everyone is happy to change.

    Advice to Management

    Keep pushing. Success and sales raise all boats.

  3. "CompiCom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Administrator and Several Others in Cincinnati, OH
    Former Employee - Account Administrator and Several Others in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CompuCom full-time (More than 5 years)

    Pros

    Great People and good environment.

    Cons

    They tend to understaff contracts so work management can become difficult.

    Advice to Management

    None


  4. Helpful (1)

    "Good job, but with issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in San Antonio, TX
    Current Employee - Field Service Technician in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CompuCom full-time (More than a year)

    Pros

    The work itself is varied and interesting. Our clients are quick to accept technicians and end up like family quickly. Travel is nice and I've seen more of my home state with this job than in years of vacationing.

    Cons

    There is a focus on cutting costs and tightening the belt, but it appears unduly to be focused on techs. Work is case-based, and if you don't have enough cases or if cases appear likely to go over 6pm, you will lose hours for the day... this was a recent change, and my paychecks have fallen by about 30% since it was implemented.

    Advice to Management

    Find ways to allow field technicians to work in those odd hours where there is not enough time to start a new job. We are hired for 40 hour weeks, not 32.

    Push jobs out to 3rd party -after- queues are set, not before. Suffering low hours and watching dozens of small jobs be given away to 3rd party every week is demoralizing.


  5. Helpful (4)

    "Can't afford salary Increases at the rate of Cost of Living"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Kansas City, MO
    Current Employee - Technician in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CompuCom full-time (More than 3 years)

    Pros

    Generous Personal Time Off - Can't use it all though.

    Cons

    - No raises .... ever
    - No recognition .... ever
    - No communication from management.....ever (unless you screw up, or perceived to have screwed up, then they will call you as if your house is on fire.)
    - Mediocre benefits for a company of this size and (supposed) status. (I've worked at companies not even 50% Compcom's size and it was more than fair.
    - Long time employees are getting tired of hearing the reasons for not getting a raise is "We don't have the money." Oh, nice new office space you have there, just after you got done renovating the old nasty one.

    Advice to Management

    Your employees aren't stupid.


  6. Helpful (2)

    "Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solution Director in Houston, TX
    Former Employee - Solution Director in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CompuCom full-time (More than 8 years)

    Pros

    Teams work together and share information.

    Cons

    Company has moved away from an employee first mentality.

    Advice to Management

    Work on retaining talent.


  7. Helpful (2)

    "Windows system administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Windows Systems Administrator in Bentonville, AR
    Former Employee - Windows Systems Administrator in Bentonville, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CompuCom full-time

    Pros

    Team mates were good to work with

    Cons

    No chance of ever getting a raise

    Advice to Management

    Pay industry standard

  8. "Made Possible By"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CompuCom full-time (More than 3 years)

    Pros

    Company is working very hard to ensure that customers are the top priority. New CEO has put in 4 strategic pillars: Customer First, Share of Wallet (with innovation), Growth in Verticals (retail, finance, life sciences), and playing to win. Smart moves with expansion into Internet of Things by acquisition of players with success, going full in on Small Businesses with Tech-Zone concept providing manage services at scales. Best and only W2 workforce in North America.

    Cons

    Very decentralized, however, there is a new Corporate HQ under construction that looks amazing and will create many more jobs. Will have state of the art everything!

    Advice to Management

    Continue to build a culture - Love the early view of Made Possible By. Remember to celebrate the wins, even if they are small. People want to feel good about what they do everyday. Winning and a winning mentality is key.


  9. "Challenging work. Making great things possible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CompuCom full-time

    Pros

    Lots of interesting challenges to tackle and opportunities if you perform.
    Company strategy is communicated clearly and often.
    CompuCom's clients include some of the largest companies in North America.
    Great new state of the art Corporate Headquarters opens in December 2017.
    CompuCom Cares Day - one day a year you can volunteer - fully paid.
    Highly visible and accessible CEO. He communicates often.

    Cons

    Organizational pace can sometimes feel slow when you need/want to move fast.
    Company insurance is really basic.

    Advice to Management

    Continue focus on culture and the aspects of it that come natural like customer service and integrity. Encourage collaboration. Continue to improve internal communication. Keep us on strategy and don't allow us to go off course and ensure priorities are clear.


  10. "Growing Company with Positive Changes Underway!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CompuCom full-time (More than a year)

    Pros

    CompuCom is a great place to work. There is plenty of room for growth and new leadership is open to change. The company is very innovative where new ideas are encouraged and accepted. Overall, I would recommend the company as a great place to work.

    Cons

    The company is still very leadership heavy, which can be frustrating at times because there are not enough "workhorses" and a lack of clear direction. But you can tell efforts are being made to hire more people to and do a better job to show appreciation for people's efforts.


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