CompuCom Reviews | Glassdoor

CompuCom Reviews

Updated May 21, 2018
1,491 reviews

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2.6
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CompuCom Chief Executive Officer Dan Stone
Dan Stone
218 Ratings

1,491 Employee Reviews

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Pros
  • Excellent benefits and work/life balance (in 51 reviews)

  • Allows remote work from home depending on contract you work under (in 45 reviews)

Cons
  • no raises, asked to take on more responsibility without commiserate pay (in 152 reviews)

  • Little to no raises, not even cost of living (in 41 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SE-1
    Current Employee - SE-1
    Recommends
    Positive Outlook

    I have been working at CompuCom full-time (More than a year)

    Pros

    Culture, reasonable market standard and better salaries.
    Very employee friendly

    Cons

    I got nothing as far as cons.

    Advice to Management

    Give more access to KB editing?


  2. "Interesting industry, good team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive
    Current Employee - Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CompuCom full-time (Less than a year)

    Pros

    Leader in workplace management and infrastructure management .. Very skilled and dedicated team focused on ensuring that the clients IT infrastructure is running well. Strong management team with a good vision.

    Cons

    Company in midst of transformation, leading to some challenges.

  3. "Interesting Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CompuCom full-time

    Pros

    Some great people to work with and lots to learn in this company. It definitely is an environment that cherishes learning and being involved. The advice given to me on my first day is that if you want something, go for it. This seems to be the case, and people who wait to be handed something will not get it.

    Cons

    Selective work from home policy is annoying to say the least.

    Advice to Management

    Changing the culture starts at the top. Make sure you all talk to your teams and walk around the building engaging with employees. It is noticeable when you don't.


  4. Helpful (1)

    "Repairs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CompuCom full-time (More than 10 years)

    Pros

    Once you pass your 90 days you can in
    Lots of work to be done

    Cons

    No raises
    No chance to move up or onto another site

    Advice to Management

    5+ years and no raise is wrong


  5. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in New York, NY
    Former Employee - Analyst in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at CompuCom full-time (More than 10 years)

    Pros

    Reasonable job stability, hands-off management, solid 401k

    Cons

    Advancement opportunities could be improved. Poor salary growth and communication.


  6. Helpful (1)

    "Salary leaves a lot to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CompuCom full-time (More than a year)

    Pros

    There is a lot of Peer support

    Cons

    Low Pay, Multiple Bosses, At the mercy of the company where they place you.

    Advice to Management

    Pay raises. I worked three years without one!


  7. Helpful (1)

    "Technical Support Analyst (Tech Lead)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CompuCom full-time

    Pros

    Good work-life balance and great with education advancements and providing tools to further your education.

    Cons

    Compensation is stagnant and while benefits are provided they are expensive making it difficult for those who perhaps may have pre-existing conditions.

  8. Helpful (1)

    "The absolute worst job of my working life. You'll keep looking if you're smart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CompuCom full-time (More than a year)

    Pros

    Team members are very helpful to each other and work well together. They're all in the same stinking and sinking boat.

    Cons

    There are so many, it's hard to find the start point. Irrational and unreasonable "management" above the team lead level. Stealth micromanagement . Team was bullied on a regular basis, but there was push back from team members also. A few of us felt that "management" made up rules as they went along. Cohesiveness? Not on your life. Most of us fell into the "underpaid" category which is amusing considering the excessive length that CompuCom went to for our "reviews" earlier in the year. There are no increases, including cost of living, EVER! With tens of millions spent on a new HQ for CompuCom, those employees will have better reviews, but are in the minority. Hopefully, Office Depot will see the burning red flags outside of the HQ and turn CompuCom, around. CompuCom has repeatedly shown their inability to manage themselves over the last several years with exiting top management.
    Expectations, stress levels and demands were over the top and changed in the blink of an eye. There is a common opinion that service requests are / were being padded. Calendar days vs. working days continues to be an issue with service requests.
    Spreadsheets are fire and brimstone religion, regardless if they're months' old and inaccurate. Repeated requests to update spreadsheets with accurate data provided, tended to be ignored. The biggest FAIL was to accurately assess the number of needed technicians per site. An IT department going to less than half of original staffing with the same workload, is at best, wishful thinking. Some sites had thousands of users, others, hundreds. Smaller sites are to call their help desk and if an issue isn't remedied, are sent to another team and a tech will visit. The biggest complaint with that is that the visiting tech doesn't communicate with the end user to set an appointment. Why create frustration? It serves only to alienate the end user and customer.

    Advice to Management

    CompuCom has a history of abysmal contracts. That's no secret. Own it! Clean house at the top and hire people that understand that the customer pays CompuCom. Pay your employees fairly. CompuCom has developed a horrible reputation in the last few years, but seem to be deaf and blind to it. What has been outlined in the "Cons" section is only the tip of the iceberg.


  9. Helpful (3)

    "Server Tech"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CompuCom full-time

    Pros

    You will find mostly amazing co workers who are not only humble but helpful

    Cons

    The big boy at the top were all old. They loved doing things the old way without adapting. Brought in like 3 new CEOs who left promptly within a year.


  10. Helpful (5)

    "Don't expect pay raises or advancment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at CompuCom (More than 5 years)

    Pros

    Tried real hard here and could not come up with anything

    Cons

    In 6 years time our team of 5 employees received on 2 reviews and one 4% pay raise.
    We have had 5 different managers.
    When we asked about pay raises we were given ideas to save money and cut back on our luxuries.
    The company has a used\unused product page where employees can purchased items at a discounted rate. Only problem is that most of the prices are way higher than you can just buy from retail.
    Their employee discount program is also a joke.
    I get better discounted rates with my AARP card. Some of their "savings" program items are higher than retail and many are only in Texas.


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