Working at CompuCom | Glassdoor

CompuCom Overview

Fort Mill, SC
10000+ employees
1987
Company - Public
IT Services
$2 to $5 billion (USD) per year
CompuCom® Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individualized experiences, drives workplace ... Read more

Company Updates

  • CompuCom's new headquarters was built to express our vision of the digital workplace, leveraging technology and innovation to drive collaboration, productivity and operational efficiency. As one of the first buildings of its kind, the 151,000-square-foot campus is exclusively powered by Power-over-Ethernet. http://glassdoor.com/slink.htm?key=vQpeS

    CompuCom Unveils New Digital Campus Headquarters

    FORT MILL, S.C. - APRIL 9, 2018 - CompuCom Systems, Inc. ("CompuCom ®"), a leading provider of managed digital workplace services that is now part of Office Depot, Inc. (NASDAQ:ODP), officially opened a first-of-its-kind, 151,000-square-foot Digital Campus/Global Headquarters located in the greater Charlotte, North Carolina area of Fort Mill, South Carolina.

  • “We created Managed IT as a Service to give SMBs access to the same IT support and protection that larger companies have, but tailored to their needs and at a price point they can afford,” CompuCom Chief Product and Marketing Officer Ken Jackowitz. http://glassdoor.com/slink.htm?key=vQJvw

    Office Depot's CompuCom Launches Managed IT as a Service for Small- and Medium-Sized Businesses

    FORT MILL, S.C. - NOVEMBER 15, 2018 - CompuCom®, a leading provider of managed digital workplace services and a subsidiary of Office Depot, Inc. (NASDAQ:ODP), today launched Managed IT as a Servicea subscription-based service for small- and medium-sized businesses (SMBs).

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CompuCom – Why Work For Us?


50 Best Workplaces of the Year 2017

CompuCom associates are the heart and soul of our company and the value we deliver to clients. We refer to our people as associates rather than employees, because that better reflects our partnering mentality and our culture of respect for the individual.  

At CompuCom, you will have the opportunity to work with some of the best and brightest people in the IT industry. From our leading position in IT Outsourcing, through our extensive partnerships with the top global technology providers, the experience here is different.

        Derby Day Hat Contest - Plano. TX

        AHA HeartWalk - Charlotte, NC

Learn More About CompuCom From Our Associates - Steve

Elevator Pitch

Learn More About CompuCom From Our Associates - Kathy

Learn More About CompuCom From Our Associates - Peter

We don’t just know IT, we know what makes it great.

CompuCom refers to our people as associates rather than employees, because the definition better fits our culture of individual respect and enforces our joint-team approach. CompuCom seeks to drive high employee performance, retention and engagement with a focus on career development, recognition and rewards, and morale and community building opportunities. CompuCom is committed to staying competitive in the marketplace by attracting high performing people who possess proven results and a thorough understanding of the business. In return, the company provides a competitive compensation package, best in class benefits, plenty of incentives and a team that stands behind its people. Our core value of integrity, win-win, respect for the individual and our commitment to excellence sets us apart from our competitors.


Our Sales Team 
As a sales leader with CompuCom, you will experience a company that is serious about growth, leadership and building a strong future. CompuCom is committed to staying competitive in the marketplace by attracting high performing sales people who possess proven results and a thorough understanding of the business. In return, the company provides a strong commission plan, plenty of incentives and a team that stands behind its people.




 


Our IT Professionals 

We have openings across the spectrum of IT whether skills and interests lead to systems administration, support, facilities, service desk analyst, infrastructure architect, or developer, all in support of our own operations or those of our clients who are 57 of the Fortune 100. We have a number of technician positions in many areas as well. Job roles can also move into management and senior positions as well as jobs outside of IT, including finance, human resources, sales, and accounts.  


 

 
 








Value means having choices that meet your needs not those of your service provider. Supporting your global workforce requires attention to local values, language, and cultural preferences and practices, as well as to the business-specific complexities surrounding outsourcing.

We operate in the US, Canada, Mexico, Costa Rica, Puerto Rico and India. For IT services that require local delivery, we partner with IT service leaders around the world to make certain you receive services where, when, and how you need them. Our global governance model provides you with streamlined program management, interfaces, accountability and reporting for all facets of service delivery.

CompuCom maintains key business alliances with a select number of global IT service providers. These relationships offer the ability to assemble the right mix of near-shore, offshore, on-site, and remote services to ensure that we are able to meet your requirements no matter where your employees are located.


The benefits of our alliance model include:


  • Flexible and collaborative access to a broad range of IT services
  • Cost-effective engagements
  • Consistency of service quality across all geographies
  • Single point-of-contact
  • Scalability to meet clients’ changing requirements
  • Delivery localization


See the items below to learn more about our international services.

 

A wide world of talent, right here

Our multicultural group of IT professionals helps us succeed in the global world of information technology by adding their voice, insight, and expertise to our company.

Our diverse workforce is what makes us unique.

We have a strong policy of providing equal employment opportunities for all persons regardless of race, color, religion, national origin, gender, age, country of origin, marital status, veteran status, disability status or sexual orientation. All employment decisions, including recruitment, placement, transfer, promotion, training, compensation are made without regard to these factors.

 

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CompuCom is passionate about supporting the communities in which we live and work. We are committed to enhancing the quality of life in these communities by fostering volunteer efforts in national organizations, promoting sustainability programs at all of our corporate location, and supporting international human rights principles.

CompuCom Cares 

The CompuCom Cares program focuses on sponsoring philanthropic organizations and events, as well as encouraging and recognizing associates’ participation in volunteerism.

                                       Duwamish River Clean-up

PlanIT CompuCom Sustainability Initiative

CompuCom is committed to improving the world we live in through our “PlanIT CompuCom” initiative. We’ve developed a dedicated program to promote the development and implementation of green projects for our organization, clients and associates – We empower associates to make a change in their professional and personal lives.

PlanIT CompuCom fosters a culture of eco-conscious policies and provides the training for Green-living. Our focus is on initiatives that reduce the consumption of fuel, electricity, and paper materials and ultimately reduce the combined carbon footprint of CompuCom and our clients.

Green Initiatives

Optimized Field Dispatch – We optimize the deployment of our field dispatch teams to make certain that we limit miles driven to what is absolutely necessary. In addition, we manage the number of dispatches needed by using self-service, self-healing, and remote support options prior to any dispatch being initiated.

Optimizing Product Shipments – We analyze each shipment to determine the best approach from a carrier standpoint to meet the clients’ specific need, while balancing delivery time and carrier transit times, reducing transportation emissions and costs.


CompuCom Reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Greg Hoogerland
45 Ratings
  • Featured Review

    Helpful (5)

    "They Learned a lot over the last two years and are getting on the right track"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Indian Land, SC
    Current Employee - Project Manager in Indian Land, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CompuCom full-time (More than 8 years)

    Pros

    The Company has had its pro's and cons. For most of the last two years, the cons have outweighed the pros in a big way. However, despite the best intentions the former CEO and his team could not find a way to really change the downward spiral. This downtrend coupled with a pervasive culture of fear that was overlaid on a top-down lockout on information led to a place that people dreaded to come to work.

    Many of the reviews below are accurate, however, while accurate they are also wrong as the company sits today.

    Today CompuCom is finding its way back. The New President, Greg Hoogerland is that rare find in the executive office. A smart, analytical business man who not only cares about the people who work for him but also seems to understand that the greatest asset his company has is the people who work for him. In just at two months at the helm, the culture of the company has made a u-turn. Gone is the manage by fear and “they are just lucky they have jobs” totalitarian regime, it has been replaced with an environment where people feel empowered to be part of the solution, where collectively we are driving to find the right solutions to return CompuCom to its former glory.

    There is still a lot of damage to fix and fundamentally the business still needs to change to meet the demands of the new digital marketplace we reside in. The difference is that we, the employees of the company now see there is a path forward. We can transform and become a company that not only survives into the future but one that leads the charge and sets the standard for what that future looks like.

    Thank you, Greg, you did something that 4 months ago I would have thought imposable. You restored faith in a company many thoughts was a “dead man” walking. There are more hard days ahead but we, your associates, are with you, we have your back and we will succeed together.

    If you’re looking for a job, take one at CompuCom. This place is going to be special again and you will want to be part of it.

    Cons

    The Company is Transforming to be relevant in the modern IT world. While not a con per say it does make challenging as the transformation causes ripples throughout the company. Benefits are poor as well but there is hope that may change.

    Advice to Management

    Continue the push to be open with your teams. Don't give up on new ideas to fast and above all give people a reason to want to be here. An employee who is unfulfilled will leave and take their skills, ideas, and experience somewhere else.

See All 1,704 Reviews

CompuCom Photos

CompuCom photo of: CompuCom Digital Building Headquarters
CompuCom photo of: Digital Conference Room
CompuCom photo of: Leadership Workspace
CompuCom photo of: Open Floorplan Workspaces
CompuCom photo of: Digital Building Lobby
CompuCom photo of: Collaboration Spaces
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CompuCom Interviews

Experience

Experience
52%
25%
23%

Getting an Interview

Getting an Interview
28%
26%
21%
13
6
5
1

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Technologist Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at CompuCom (Austin, TX) in November 2017.

    Interview

    Applied online then received a follow up email to request and over the phone interview with a recruiter. Once that was completed an in person interview was set up to meet District manger and other current Solutions Advisor. Once I accepted the offer I had to call to find out the start date.

    Interview Questions

    • What type of experience do you have in the retail environment?   Answer Question
See All 248 Interviews

CompuCom Awards & Accolades

  • 2017 50 Best Workplaces of the Year, The Silicon Review, 2017
  • A Leader - 2017 Gartner® Magic Quadrant for Managed Workplace Services, North America, Gartner Magic Quadrant, 2017
  • Best Places to Work for Commuters, National Center for Transit Research at USF, 2012
  • Best Workplaces for Commuters, National Center for Transit Research at USF, 2010
  • America's Largest Private Companies, Forbes, 2008
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