1.0
Apr 29, 2025
Current employee, more than 10 years
Mississauga, ON
Recommend
CEO approval
Business Outlook
Pros
Agent level staff good people to work with
Cons
Very high turnover/Very low paying -short term contractors paid excessively high from agencies while direct fulltime employees rarely see any increase in pay-regardless of top performance reviews. Sr Service Desk leadership very micro-management style of leadership. No employee commitment or support-very client satisfaction focused.