Pros
Pay, MEDICAL benefits, work from home
Cons
In the job description they said that they have flexible schedules. Well the only one that has to bend over is you. They change schedules every 3 months. But, here lately it's every week and they give you 1 day notice that next week your schedule is changing. Nobody knows anything. TM's don't know anything they reach out to upper management and if you don't stay on them nothing gets done. They mess up pay on the regular, and W-2's I currently have a standing ticket for a W-2 issue since Feb. and they haven't even looked into the ticket yet. They don't hire in CA but have my state in CA smh. They lay people off with a weeks notice they let go of over 100 people back on Dec 1st for a full month to get on with a different client in January. Most were wise and found other jobs but some were not so fortunate. For a company to do that right at holiday season was heartless. And we are not told that during recruitment or training that there will be a "ramp up" of course because recruiters are salesmen. It's so many changes you get a email one day "hey we looking for people to go part-time", then an email "hey we need you to switch your days off", then an email "do you want to stay with this LOB reply asap". You reply they say "oh we met our quota". Then, chat support is a joke they don't even reply if you need help anymore there is no one to call for assistance. you get push back. Don't have a Religious accommodation they want you to get a Letterhead from your organization, mine does not do that and even they told me to leave when I went in there to ask for it. This company is a joke! And will not have that client for long. Oh let's not forget the "security breeches" I had to send back 3 computers since I started back Aug2018 no explanations was out of work for 2 weeks each time. You can't do like a regular job and click to request off you have to send and email to you TM to request the days off and you have to keep asking if you got those days off. Good luck if you apply you will definitely need it. Gradbay was soooo disorganized half my training class quit the 1st week they literally throw you on the phone and calls are back to back not even a second between calls. Anyone would panic after Gradbay calls were 45 mins to an hour apart. Picked up after the holiday season. But Good Luck.