In the end, felt like I had wasted 10 yrs of my life there. - Team Leader Concentrix Employee Review

2.0
May 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Great People to work with Mostly good contracts

Cons

Leadership from upper management has deteriorated in last 5-6 years. Culture has changed for the worse with Convergys, then Concentrix ownership. With the exception of one contract, tools and resources were not adequately provided to front-line associates so that they could focus on their customers. Poor communication from site management to front-line personnel (Associates and Team Leads).

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Concentrix Response
6y
Thanks for leaving a review- sometimes it can be hard for us to know someone has had a bad experience and we want to be able to address the reasons why. Concentrix Belleville is a place we want people to be excited about. Your feedback and Advice To Management will be shared with the leadership team so that we can re-evaluate engagement at that site. We wish you the best of luck moving forward and thank you for the time you spent with us.

Explore other reviews about Concentrix

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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