Pros
Better than unemployment, possibly a good starter company for an agent if they have never worked in call center environment with policies and processes already established.
Cons
Payroll, no system in place for recording actual time worked. Depends on a manager approving and submitting your hours hoping it actually happens and your paid on the actual paydate and correctly for the hours you worked. My experience was I was input into the system incorrectly, salary vs hourly, so when it came to my last pay check it was delayed for 5 days causing me to lose my apartment. The entire time I worked there I had no idea who was aactually submitting my time for my pay and no one in my department s management, HR, or project managers could tell me either. Of course it took me over two weeks to find someone that could tell me my employee ID number needed for a system needed to do my job correctly so I was not surprised by No one knowing who was handling my payroll. I reported to my manager on the payday following Christmas that I didn't receive my holiday pay for working Christmas day, I'm waiting for that check to possibly be sent out this week maybe. A coworker who has also resigned (due to lack of training, established processes, and leadership in the role) is still waiting for the first paycheck that should have been received almost three weeks ago along with last paycheck from last Friday. HR informed that the check was cut from payroll for the 78 hours worked before quitting and could be picked up next day, its still not been received by my former coworker or the AZ office and guess what... no one knows anything to be able to explain the issue for the delay. The people were wonderful I loved working with them. I can't blame them for the lack of processes, knowledge, or training when the senior manager over the project had only 3 weeks seniority over me and was still teaching himself his own job.