Smothering micromanagement - Every second of every day is required to be clocked and logged. Go a minute over break? Audited. Take a few seconds too long trying to write quality post-call notes? Audited.
Continuous call evalutations. Make a minor mistake in order to appease the customer? Audited
Site requirements for bonuses. Nail your stats month after month after month? Too bad, you don't get one. New hires fresh out of training or jaded vets skew the average because everybody knows the bonuses are a myth.
Wanna use the toilets? Too bad, they bulk hired with no quality control and half the employees now defecate all over the seat and urinate on the floor.
Earned a promotion? Congrats, you get to support double the workload with no pay rise.
Bid-based hours, heavily tenure biased. Do significantly better than the majority of depressed, anxiety ridden zombies? Doesn't matter, you're working graveyard.
Wanna never see sunlight and be one of the many, many employees with sever stress and anxiety for a nice salary package of minimum wage? Boy, does Concentrix have the deal for you...
Oh and to wrap it all up nicely, never forget that the majority of nationwide sites were shut down overnight, ripping the livelihoods out from under thousands. All thanks to one tyrannical client.
