Pros
Disclaimer: I'm not local to Lake Mary but work on program and have always been work from home. I rate CNX in general a 5 but because of experience on some programs its a 3 or 4 for me. Job Retention - I love the fact that I didn't have to start over when program after program ended. I was able to move to another one and most times maintain my current level of role. Career Opportunities - Concentrix has a great University that helps you better yourself independently and prepare for future roles. I love the mentorship program to help guide in career advancement.
Cons
Contract - Concentrix is like a modernized TempForce . The difference is the companies come to Concentrix instead of Concentrix sending the employees to the companies. Its a constant fear of "how long will this one last" for roles especially on Operations side such as customer service, TL, program trainer and HR. Programs Not Consistent - I was blessed to work on one program where I really learned a lot about operations and I'm grateful because it helped me when I moved on. If it had not been for that program I would be lost as some programs don't seem to be run the same. I know everyone has different management styles but some things are a must. My current program is turning into my worst experience because just not organized enough. Job Retention - I love remaining employed when a program ends but I hate that your pay, work schedule and/or job role can change. I feel we should only move laterally or higher as it is not our fault the program ended. I also feel we shouldn't just "be happy" we're still employed and accept pay cut that are significant and schedule because this further negatively impacts work-life balance.