Many of the staff is helpful. The pay is decent. The benefits are okay.
Cons
The company laid off nearly an entire department with two days notice that they were being laid off. Not due performance, just budget.
Concentrix Response
1y
Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to learn, grow, and continue to move forward in the right direction. With that being said, thank you for providing us with specific ways we can be a better company to work for. It means a lot that you took the time to inform us on what's working and what's not!
Great Teamwork within the company
Training was efficient
Loved working with a diverse population
The point system for absences was decent
There were incentives around Christmas time and it was fun and engaging
You were able to question your QA and could change the outcome if they missed something
Cons
The companies benefits were expensive
If there were issues with your internet you would have to take a point even though beyond your control
The surveys were from customers and sometimes you can’t make all customers happy and it was added into your QA which you have no control over
The shift bidding every 3 months made things stressful, especially when you couldn’t work that schedule given
It was difficult to schedule off for holidays and sometimes had no choice but to work nearly all of them because they don’t have holidays off