Meh. - Call Center Agent Concentrix Employee Review

3.0
May 27, 2024
Recommend
CEO approval
Business Outlook

Pros

great atmosphere to meet and bond with new people, all the guides are overall great.

Cons

No support when it comes to mental health or sickness in general. i got a first written warning for my absences and got told the outcome was due to short 1 day absences. I had only had about 2 one day absences due to genuine reasoning, and the rest were round about a week. it doesn't make sense because if im off for one day i get in trouble because i have to come back and make money, but if i'm off for a week i also get in trouble, you genuinely cant win. i just hate how they indirectly make everyone out to be liars. i shouldn't need a sick line to go off work, i shouldn't be punished for being unwell. the exact same with mental health. Its a severely draining job if your there for long enough. and only a handful for the team leaders in the place are genuinely nice people. Were expected to do alot more than what we are actually paid for. in the home billing department we deal with refunds taking payments etc. but now there are all these sales targets and other irrelevant targets we have to hit or we get put on a “pap” (performance action plan) if you are a new start you are only aloud 3 sicknesses in one year. which is so unfair, how can you expect someone only to be ill 3 times out of 365 days. theres a-lot more cons than pros to this workplace. and wouldn't recommend working here to my worst enemy.

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Concentrix Response
2y
Hi there, thank you for taking the time to share your feedback with us. Your wellbeing is our priority and want to make sure you know and experience that. If you feel open to discussing this further, please reach out to staff.online.feedback@concentrix.com so we can learn more and make sure you have every ounce of support you need. Thank you again and we hope to hear from you soon.

Explore other reviews about Concentrix

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Cons

- low PTO accruance per paycheck - haven't run into many cons yet

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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