Pros
Easy to get hired and the work isn't too challenging so you can easily look for better jobs while clocked on.
Cons
Customers are regularly lied to causing a lot of frustration. Anytime you need to reach out for help from the "Tier 2" agents expect to be waiting 30 mins before they even look at your case, receive a sarcastic or demeaning comment then wait another 30 mins while they begrudgingly do their job all while some poor customer is sat there waiting. They use metrics without any understanding of what the numbers mean, they will ask customers to fill in a ten question survey then base your entire performance around just the first answer which is a question about how they feel about the company as a whole. Team leaders have no original thoughts and will drag you in for "coaching" so they can ignore all your concerns, gaslight you a little then give you a verbal warning and a PIP for things you have absolutely no control over. Their attitude towards employees extends to this website where some mindless drone copy pastes responses to a bad review every now and then while addressing nothing that was written. Work here do the paid training and get out ASAP