Not what they say it is - Technical Support Representative Cox Communications Employee Review

2.0
Jun 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits, the pay is comparable with other companies, free services, awesome call center and environment. I liked everyone at the call center. I just wish they had a position that doesn't involve trying to sell.

Cons

Sales, sales, sales. I had no idea sales was so important. I'm pretty socially awkward and I hate asking for sales. If you are not into sales do not apply. This is not really tech support, it's customer service/sales with a side of tech. After training they tell you to call cag to get help, except that the wait time for cag can be upwards of 20 minutes. The training sucks.

Explore other reviews about Cox Communications

5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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