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      Direct Line Group

      Engaged Employer

      Direct Line Group reviews

      Toxic workplace, no career progression - Claims Direct Line Group Employee Review

      1.0
      Nov 8, 2025
      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discounts for employees Dental, cycle to work etc available to purchase via pay.

      Cons

      Toxic workplace Very cliquey Unable to progress your career unless your friends with people in high places or in one of the many cliques. No opportunities for permanent homeworkers. No support from management, advised to refer to internal intranet for answers.

      avatar
      Direct Line Group Response
      6mo
      Thank you for your review. We regret that your experience wasn’t what you had hoped for. If you’d like to discuss your concerns further, we’d welcome the opportunity to listen – please contact glassdoor@directlinegroup.co.uk.

      Explore other reviews about Direct Line Group

      5.0
      Feb 26, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      love working part time making my own schedule

      Cons

      not sure on hours worked

      1
      avatar
      Direct Line Group Response
      1y
      It's great to hear you enjoy working at Direct Line Group, thanks for taking the time to leave a review.
      3.0
      Sep 5, 2024
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing place to develop sales career and in insurance

      Cons

      Poor management led me to quit

      2
      avatar
      Direct Line Group Response
      1y
      Thanks for taking the time to leave a review regarding your time at DLG. We appreciate your feedback, and will look into how we can further enhance and improve colleague experiences across all of Direct Line Group.
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