Aviva take over has caused problems for many - Claims Handler Direct Line Group Employee Review

1.0
Dec 28, 2025
Recommend
CEO approval
Business Outlook

Pros

When it was soley DLG - Hybrid policy was ok Treated like an adult Direction with where the company was going More job security and more jobs coming back onshore Benefits were ok

Cons

WFH no longer exists and more drive back to the office forcing people to reduce hours Aviva takeover Lack of affordable parking Having to take teams meetings when in the office with people at home Saying working in the office was for collaboration but allowed you to come in any day without your team. Food/lack of food on site Inconsistent approach to managing staff depending on what department you were in. People going above and beyond not rewarded whilst people lacking in skills/competency were never managed.

Explore other reviews about Direct Line Group

5.0
Feb 26, 2025
Recommend
CEO approval
Business Outlook

Pros

love working part time making my own schedule

Cons

not sure on hours worked

1
avatar
Direct Line Group Response
1y
It's great to hear you enjoy working at Direct Line Group, thanks for taking the time to leave a review.
3.0
Sep 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Amazing place to develop sales career and in insurance

Cons

Poor management led me to quit

2
avatar
Direct Line Group Response
1y
Thanks for taking the time to leave a review regarding your time at DLG. We appreciate your feedback, and will look into how we can further enhance and improve colleague experiences across all of Direct Line Group.
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