This department is going downhill and so far I see no signs of improvement. - Fraud Analyst Expedia Group Employee Review

1.0
Nov 26, 2013
Recommend
CEO approval
Business Outlook

Pros

$600 wellness benefit Company provides ORCA card (unfortunately the shifts here do not always follow bus schedules and there is no option to pay for parking and receive an ORCA card) Drinking at work (wait.. should this really be a pro?) Free softdrinks, milk, V8, water. Keurigs in some locations and starbucks machine in others. Several vending machines available for your unhealthy dieting pleasure. 3 weeks vacation to start

Cons

Irregular work hours that will never be regular Seniority seems to have nothing to do with more desirable shifts (consistently seen newer employees start out at a better shift) "Leadership" team is checked-out, they don't care about the employees, regularly no show for one on ones or reschedule only to not show up for that one either. Changes are made with little employee feedback. Morale is horrible and the only communication that you see from the current manager is when he has another new policy to implement to further make this department mirror a call center. Coming to work and doing your job is not rewarded, to be rewarded you must send out constant over-communication and suck up to the manager as much as possible. You should also plan a lot of useless meetings that do not accomplish anything. Job is coded as salaried, leadership wont bat at eye if you decide to stay late, but if you need to leave early, come in late, or go to an appt during the day, you may find that they want you to make it up somehow. Salary is low, they compare their pay to Amazon which is similar but the Amazon employees receive OT and have more traditional hours. Tools are constantly becoming obsolete, department won't spend the money to get new tools to enable us to be more accurate in our jobs. Constant bugs with our main system and our leadership has mostly been ineffective at working with other teams to fix these bugs or other outages.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance lots of pto

Cons

limited room for growth in the company

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Cons

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

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