Out of Touch - Assistant Store Leader GameStop Employee Review

1.0
Sep 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Purchasing benefits: you know about products before they are available to the public, and you can hold and reserve products you want more.

Cons

Management only focuses on hitting numbers that you cannot control: reservations, pro memberships, and protection plans. Even if you ask every customer, the percentage of people to get these benefits is very low. Because of the shift towards digital games, as well as competition with Amazon, Best Buy, Target, Walmart, etc, many people have benefits through other companies that are so much more beneficial for their needs. Also, because of the shift towards collectibles being a majority of the store, we are attracting non gamer customers who are coming in for a single plush who are not interested in a paid membership.

Explore other reviews about GameStop

5.0
Aug 6, 2025
Recommend
CEO approval
Business Outlook

Pros

It's a great place to work

Cons

Not really any cons as long as you work hard you'll be fine

3.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

You get real management experience fast. You can honestly say you handled: Inventory control Cash handling Customer conflict Sales goals Scheduling pressure Loss prevention Store operations Merchandising Trade-ins Tech/product support Opening and closing Problem-solving without backup That is valuable on a resume. You also learn independence. If you can run a store alone, you can handle pressure, prioritize, and make decisions without someone holding your hand. It can also be good if you like games, collectibles, tech, consoles, and talking to customers who care about that world. And if the store has decent traffic, you can build strong customer relationships. Regulars matter.

Cons

Being “store manager” but also being the only person there is often exploitation dressed up as responsibility. You may be expected to do the work of: Manager Sales associate Inventory clerk Security Customer service desk Tech advisor Cleaner Cashier Loss prevention Complaint handler All at once. The biggest cons: You are accountable for problems you may not have enough staff, payroll, or authority to fix. Upper management may push metrics, warranties, memberships, preorders, and sales goals without giving enough labor or support. You may get blamed for shrink, low numbers, customer complaints, late tasks, missed calls, or messy inventory even when the real issue is understaffing. Breaks can become fake breaks. If you are alone, you may not actually be able to step away. Safety can be an issue, especially with cash, consoles, theft, angry customers, or closing alone. The title can sound stronger than the pay. GameStop management responsibility has historically outweighed compensation in many stores. Burnout risk is high. You are constantly “on,” and there may be no one to absorb pressure with you.

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