GameStop Reviews

Pros

Easy job, easy day Customers easy to deal with

Cons

Sometimes I’d be communicated outside of my work hours and i didn’t like that

Pros

You work for a gaming company. Curiosity is welcomed. Frontline retail workers are basically superheroes. Cross departmental projects are generally pleasant and well received.

Cons

High Turnover (Within the past 3 years from today the tax department has lost at least 2 senior managers, 3 managers, and an analyst. This does not include resignations which were later rescinded) Every project is trial by fire, you have no say and your opinion is ignored when your projects happen based on your workload. Shrinking presence (read through financial statements and note store counts and locations which they're doing business). Technology used in stores and by corporate is very old/out of date and they are too cheap to update it. Profitability stems from cost cutting not growth, it's not a sustainable and permanent solution. Retaliation claims are not taken seriously by HR departments.

Pros

in the know about upcoming games/collectibles nice little side hustle for a part timer

Cons

micro-managing to the point of harassment HR does not take complaints seriously and will share personal confidential info to all other managers not enough hours to have more than one worker at a time so many various responsibilities fall to one worker for very little pay and you may not finish them in time which will cause a corporate tantrum. because of low hours given, keyholders are often left working alone and without breaks, vulnerable to potential robberies and other dangerous situations such as stalkers, hostile customers, etc. the pay is barely a little over minimum wage when you've worked 5+ years. manager will play favorites and will have a list of people they will never promote. you may end up on it and you will never know why. managers may have to give "write ups" to their employees as a quota from corporate and that might affect your ability to get a raise or cause you to get fired for any reason. corporate may implement a new sales pitch every few weeks and test each store to make sure they're doing what they're told. there will be no reward or extra pay for this, and it will make little difference to how you were working before.

Pros

The merchant assistant is the lowest level of a buyer. People are awesome and will want to help you succeed. You work with very well known vendors, how the business works, free goodies depending on your department. Traveling to meet with vendors is always fun. Working with a team and putting your opinion out there helps with product development. You learn new systems. This job will help you step foot into a buyer role and what it’s like. Happy hours here and there. Lots of merchant assistants that are younger and can relate to. Job was remote most of the time.

Cons

Lots of stress. Too many meetings and not enough time to get work done. Sometimes you work after hours within a buyer role. Very high expectations and sometimes they are not attainable. Pay is low so always negotiate! If someone from your team leaves they will expect you to pick up all the work and do it yourself. Not much culture.No annual bonuses just stock. Approval process to get buy plans approved is ridiculous. SO much micromanaging. And no trust to actually buy what you want. Sometimes doing other departments side projects and data entry. Occasional systems errors.

Pros

- Good coworkers with similar interests. - The opportunity to befriend great regulars/locals. - First dibs on electronics, video games, merchandise, etc. - Somewhat decent discounts or perks.

Cons

- Strange, nonsensical business practices. - The trade-in system brings in a lot of shady, difficult guests. - Stores are often understaffed. - Upper management doesn't really care about much and often ignores valid complaints or ideas.

Pros

Nationwide Company with many locations which SHOULD make transfer reasonably possible for store level staff.

Cons

The weight of the Company seems to be shouldered at the Store Management level with awful bonus structure and payout. Payroll hours average 83 (average volume store)to 93(High Volume Store). Key holding staff usually work alone Part-timers are paid minimum wage and given 1 or 2 shifts of about 3.5hours a week.

Pros

Excellent benefits for Store Leads, including paid sick days, PTO, quarterly bonuses, et. al. Majority of customers are excellent because we're all gamers there.

Cons

Pay is minimal - barely enough for paycheck to paycheck. Biggest issue is lack of support for payroll hours. It's almost always single coverage. SGAs are expected to, while on single coverage, answer phones, assist customers, greet every customer on the floor, take in inventory, do the plan-o-grams, run price changes (average of 100 per day - often topping 400 on a given Sunday/Monday), open the store, close the store, maintain/recover store, perform trades (very time consuming), hit metrics: pro accounts, warranties, trades, pre-owned sales, fulfill Ship from store orders, fulfill pick up in store orders, fulfill same day delivery orders, certain percentage of online sales, reservation (preorder) goals, et. al. They are also expected to control inventory, be loss prevention, and there is a conversion metric in place now that they have to hit. Again, all while on single coverage. Meanwhile, managers are expected to do all that PLUS their managerial duties which are extensive. Again, also on single coverage, no one else working while these things occur.

Pros

Great nerdy gaming environment. Fun customer banter over Xbox and PlayStation. Somewhat decent discount.

Cons

Unattainable goals - too many goals. Gaslighted into thinking I was supported on my decisions. Provided evidence with witnesses and was gaslighted into thinking changes were going to happen then nothing and I was in the wrong.

Pros

More often than not you'd work overtime and seldom did the company care. On a side note, it is an easy sales job with little day to day duties (the ones that did have were easy to complete).

Cons

This company has no regard for their store staff. Corporate and higher ups are the only ones that may benefit leaving everyone else in the trenches to deal with verbal, sexual, and mental abuse from other coworkers and customers. They have no real method of communication leaving a lot of policy up to interpretation. The pay is horrendous regardless of position of hourly status. As someone who used to shop there for several decades I was disappointed to have become an employee and learn the dark side of this company.

Pros

With most jobs you meet great people. Over my 14 year tenure I have met many great people who have come and gone and have been able to sustain friendships out of them over 10+ years. With any corporate ladder - in my opinion working at GameStop it’s best to stay working in stores with customers. Working in stores building a team you love working with is the biggest pro. The events were fun (back in the day) with video game releases. Meeting

Cons

Not a company to seek out a career, people will easily turn on you to get a one up in the corporate pool. Most managers are looked as numbers and growth development to help improve areas of opportunity are non-existent. If and when you want to help a manager grow and do better the expectation for turn around is 2 weeks. Not realistic if we want to say we truly care about our people. Working for this organization pre-pandemic was a blast.