Turbulent but excellent experience in the fast paced world of casual apparel retailing. - Assistant Customer Experience Manager Gap Employee Review

3.0
Oct 3, 2014
Recommend
CEO approval
Business Outlook

Pros

The company has excellent values and really tries hard to do what's right for employees, customers and the community. The benefits are very good, the 401K contributions are matched dollar for dollar by the company up to a certain percentage, health insurance is not too expensive and I loved the employee stock purchase plan.

Cons

It may have been specific to my region or district but we had a very high turnover in management. They restructured store management and removed a position from each store leaving us with too much responsibility and not enough people for the job. They restructured middle management to be by volume and not geography, which I think was a mistake because our customers shop at whatever stores are in their area without regard to its size. This creates a disjointed experience for customers and segregates you from your neighbor stores. The company often made last minute decisions in reaction to business trends, after the fact, and didn't put enough thought into planning promotions with anticipation of the repercussions. We never had time to plan our business properly because we were always playing catch-up.

Explore other reviews about Gap

5.0
Dec 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Great work atmosphere and culture Fun place to work Love the staff Great Benefits

Cons

Hours can be limited during slow times of year

1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Hourly rate is decent and pays weekly

Cons

Managers think they are above everyone even when they have as much potential as a goldfish in life. We are pushed to get customers to sign up for a store credit card which is one of the worst credit cards I’ve seen. Your worth at this company is dependent on how many credit cards you can get which is so dehumanizing. Horrible culture and company to work for.

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