Great Company to work for!! - Customer Service Associate Grainger Employee Review

5.0
Jun 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The atmosphere of working at a Grainger branch is great. The senior employees are very knowledgeable, willing to help out new employees, and great to work with. The company itself treats people very well. Constantly offering new training opportunities, opportunities to travel, and always offering little extras. It was really a great place to work. The supply chain they have is unbelievable, and you can tell just by looking at their catalog they have just about any industrial supply you could ever think of. So , just to summarize great people, great benefits, great opportunity for advancement (if you are willing to seek it out), just a great company overall.

Cons

I honestly did not encounter any downsides while working for W W Grainger. The only thing that I think could come close is the computer program that they use, which is SAP. It is a very powerful system to use once you figure out how to use it. That is the only downfall though, it is tough to to get used to at first. Once you do it becomes one of the most powerful tools you have. Also, as I mentioned earlier the catalog is huge so at times it can be almost impossible to find something in it. Eventually you will know it like the back of your hand.

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4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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