Good company, but cannot recommend the sales function - Account Manager Grainger Employee Review

2.0
Mar 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Like any very large company, the healthcare and retirement benefits.

Cons

I spent well more than a decade as an Account Manager with Grainger, and endured the decline of the culture within the sales organization for longer than I should have. Fast turnover has been embraced and become the norm in most of the markets. Your responsibilities will be overwhelming, and many proclaim, "What have I gotten myself into?" There is an endless menu of data that management is encouraged to choose from to keep the pressure on. Below is a partial list of those data points, none of which you are compensated on. You are only paid bonuses as a percent to overall sales goal. Keepstock run rate- National run rate- Local run rate- Ecommerce sales- Safety sales- Metal working run rate- # of Keepstock opp's created- # of metal working opp's created- # of Keepstock opp's closed- # of metal working opp's closed- At the annual trade show? How many Opp's have you created today, yesterday, after the completion of the event? # of opp's and dollar amount of opp's in the various opp stages- Pipeline velocity- Age of opp's- New contacts added- Frequency of customer touches- Account plans for each account, with plans for each sub category- Monthly revenue forecast- Your weekly calendar of "events" and are they in person, or virtual- In short, the Account Manager role will grind you to the stump.

Explore other reviews about Grainger

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Having worked for several other companies throughout my career, I can honestly say that Grainger provides the best employee training and development I've experienced. The amount of time, effort, and resources they invest in helping employees succeed exceeds every other company I've worked for combined. Grainger is committed to making sure everyone has the same opportunities to learn, grow, and advance. The company provides the tools, training, and support needed to build a successful career. The opportunities are there for everyone—you just need to ask questions, take initiative, and seek them out. Managers and teammates are supportive, and the overall culture encourages continuous learning and personal growth. In addition to the excellent training, Grainger offers a positive work environment, strong benefits, and a culture built on teamwork, safety, and customer service.

Cons

As with any large organization, some processes can take time due to multiple levels of approval. Workloads can also be demanding during busy periods, but the support from coworkers and leadership helps make those times manageable.

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