Commercial Account Manager - Commercial Account Manager Grainger Employee Review

3.0
Jun 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Profit sharing and benefits are great. Company encourages AM's to use their PTO to avoid burnout. Work from home to your account package.

Cons

Only 40% of AM's hit goal solely due to unrealistic goal setting. First year you get a decent goal, make money and then you get the shaft in year 2. If you don't make goal you are then put under microscope and subjected to a Performance Improvement Plan (PIP). You can have success with all of your other accounts but if a few drag you down then good luck. Management will make you feel like you suck at your job. Pricing and terrible goal setting is what is causing this great turnover within the AM ranks. Low AM morale. Salary is also not on point with local cost of living, if I lived in the south I'd have a house by now but in the Bay Area I'm lucky make rent.

Explore other reviews about Grainger

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Having worked for several other companies throughout my career, I can honestly say that Grainger provides the best employee training and development I've experienced. The amount of time, effort, and resources they invest in helping employees succeed exceeds every other company I've worked for combined. Grainger is committed to making sure everyone has the same opportunities to learn, grow, and advance. The company provides the tools, training, and support needed to build a successful career. The opportunities are there for everyone—you just need to ask questions, take initiative, and seek them out. Managers and teammates are supportive, and the overall culture encourages continuous learning and personal growth. In addition to the excellent training, Grainger offers a positive work environment, strong benefits, and a culture built on teamwork, safety, and customer service.

Cons

As with any large organization, some processes can take time due to multiple levels of approval. Workloads can also be demanding during busy periods, but the support from coworkers and leadership helps make those times manageable.

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