Commercial Account Manager - Commercial Account Manager Grainger Employee Review

1.0
Jan 19, 2016
Recommend
CEO approval
Business Outlook

Pros

fairly comparable health benefits but nothing outstanding. Employee profit sharing plan getting cut to minimum contributions as management cuts employee benefits in order to improve operating margins and impress Wall Street.

Cons

compensation plan crushes top performers and rewards poor performance (poor performers get lower goals and top performers get a majority of the district goal heaped on them). District Managers with little or no managerial experience put in charge of people's lives and goals (they have no real understanding of the markets or customer base) and are moved too frequently to gain any real insight into their employees capabilities or customer base. Upper management rules by fear and intimidation, no positive motivation. Mileage isn't reimbursed at anywhere near federal guidelines and account managers are forced to cover their own expenses...Human Resource Department serves mgt so little if anything is done to improve employee working conditions (though they put on a good show)

Explore other reviews about Grainger

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Having worked for several other companies throughout my career, I can honestly say that Grainger provides the best employee training and development I've experienced. The amount of time, effort, and resources they invest in helping employees succeed exceeds every other company I've worked for combined. Grainger is committed to making sure everyone has the same opportunities to learn, grow, and advance. The company provides the tools, training, and support needed to build a successful career. The opportunities are there for everyone—you just need to ask questions, take initiative, and seek them out. Managers and teammates are supportive, and the overall culture encourages continuous learning and personal growth. In addition to the excellent training, Grainger offers a positive work environment, strong benefits, and a culture built on teamwork, safety, and customer service.

Cons

As with any large organization, some processes can take time due to multiple levels of approval. Workloads can also be demanding during busy periods, but the support from coworkers and leadership helps make those times manageable.

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