Weak leadership, Ego-rich environment, no customer focu - Customer Care HelloFresh Employee Review

2.0
Jul 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice office block, modern and has all amenities needed including outdoor areas.

Cons

C-level and leadership team is full of ego, they will do anything to please the shareholders over whats best for customers or employees. Zero trust in leadership team who encourage managers to actively push and pressure staff to take mutual termination agreement. The company sued their own employees TWICE when they formed a much needed Works Councel, and LOST TWICE! Its a fragmented company where over 50% are tech staff and you could enjoy working there despite the pay gap, but if you work in commercial roles, then you are gonna suffer with narrow minded leadership, lack of communications and constant aimless changes. The leadership team forced all employees to be in the office on 3 preselected days + 1 company day per quarter, which is absolutely unnecessary! Avoid Customer Care department as the VP lacks empathy, uses intimidation and manipulation tactics and overall rude person!

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HelloFresh Response
1y
Thank you for taking the time to write this review. We appreciate it and are sorry to hear we are currently not able to provide you with the kind of positive experience we want every employee to have at HelloFresh. There are always things we can do to improve and would like to hear more about your case. Please reach out to hf-feedback@hellofresh.com and we will try our best to address the issues you mentioned. Thank you & best regards, CT & Your HelloFresh HR Team

Explore other reviews about HelloFresh

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job great benefits can be

Cons

Fast paced environment can be

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HelloFresh Response
1mo
Hi there, we’re thrilled to know that the benefits are a part of what makes your experience here so fulfilling. Your hard work and enthusiasm are critical to our continued progress, and we are so thankful to have you with us. Here’s to achieving even more together in the future! Thank you & best regards, DS & Your HelloFresh HR Team
3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

good coworkers friendly snacks at office

Cons

lack innovation no clear processes

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