Great learning environment, but leadership and communication could improve - Anonymous employee Hilton Employee Review

3.0
Oct 20, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Multicultural work environment with colleagues from many different backgrounds, which makes the experience enriching and dynamic. - Strong global brand with high standards and well-structured procedures. - Excellent opportunity to learn about hospitality, customer service, and hotel branding. - Friendly and professional operational staff.

Cons

- Internal communication between departments and management can be limited, affecting coordination and efficiency. - Salary is relatively low compared to other hotel chains offering similar roles. - Workload can sometimes be high compared to the available resources. - Few growth or continuation opportunities after the initial period, even for those who show dedication and good performance. - Management structure can feel quite hierarchical, with limited constructive feedback or involvement of junior employees in decision-making.

Explore other reviews about Hilton

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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