Pros
if you enjoy travelling, the team member travel plan is awesome. cheap rooms for you and friends/family. good insurance benefits, hilton pays a good portion of the premium. the vacation time is really great. you earn a set amount each pay period and the amount increases each year you are with the company. and the amount is considerably high. makes up for not being able to have federal holidays off like most companies
Cons
management is ineffective and inept at best. there really isnt any leadership. satisfying the guest is pounded into our heads, but when we go out of our way to help a guest, its never really noticed. the only people who ever recieve recognition are the ones at the front desk or who are constantly in "upper" managements eye sight. people are continually hired that cannot speak english, which makes it very difficult for guests and coworkers to communicate needs/questions to one another. if you want to stay at a hotel and get away with destroying a room or damaging tvs, toilets,walls etc without having to pay a dime, then this is the place to stay. guests are not held responsible for destroying items, and then they can complain that something was wrong in their room (items they destroyed) and get discounted rates blaming housekeeping and maintenance for their problem.